Help Center

Our HQ is located in Calgary with 4 subsidiary locations in Vancouver, Malaysia, Thailand, and Hong Kong. 

We are an international company growing every year and expanding to more countries to make selling and buying luxury goods convenient worldwide. 

No, we do not have a store front. However, we do have a head office where you can book an appointment to view a bag you have your eye on! Please contact us if you would like to book! 

Yes, we do have a loyalty program for our clients. Please visit our 'Rewards' section for more information. 

This fee is a 5% surcharge to securely checkout on our website. This covers our Merchant fees to ensure that your shopping experience is as seamless as possible!

Our highly-trained in-house team of experts specializes in authenticating designer pieces and we use multiple reliable resources that we have invested in such as entrupy and our internal system access. We also work very closely with professional authenticators like @realauthentication.s.

We guarantee authenticity of all our items and offer a very easy and simple return policy for any item that is deemed non authentic with proof from a reputable authenticator. Our promise to our clients is to stop the circulation of fakes and our clients never have to worry about being stuck with a fake bag.

Yes, we love having our local clients come in and see us! However, we do require an appointment for viewings. This can be done thru our appointment calendar.  

We would be happy to send further pictures or videos of the item if required.

We receive items on a daily basis from consignors from all over the world. 

Unless stated otherwise, all our items are pre-loved and have been used.

Not all products come with their original packaging and paperwork. A list of what an item comes with can be found on the product's description.

Our operations team works hard to photograph and provide you with a detailed and accurate description for every item. We would be happy to send you more photos and videos of any specific item.

Our prices are not negotiable as they are pre-approved by our consignors. However, we do reduce the prices of items that have not sold for some time. The items that are marked down can be found in our 'Hot Deals' and 'Daily Deals' sections. 

Our processing time is within 2 days and shipping time frame can vary from 2-9 days depending where you live.

Feel free to ask us.

Once you have committed to an item, the deposit cannot be transferred to another item. 

Yes, you can back out at any time, however you will lose your deposit. Deposits are non-refundable because once you leave a deposit committing to the purchase, we pay our consignors immediately for their item. Therefore, we would have the item as inventory not knowing when it will sell again because it's on hold.

There is a late fee of $150 per week. However, if we do not feel you are cooperative in finalizing your late payment, we reserve the right to relist the item and your initial deposit is forfeited.

We accept Paypal, email transfer, bank wire transfer and all major credit cards.

We strive to deliver your items as soon as possible, which is why we process orders within a few minutes of placing them. This means that we are unable to cancel any orders once they have been placed.

We use Canada Post for orders within Canda (shipped with card for pickup).

We have a strict no return and no refund policy, unless the item in question is deemed non authentic. In the very unlikely occasion that an item is proven to be a replica by any reputable professional authenticator, a full refund will be offered. All sales are final. We ask you to please view the photos and videos carefully before buying. 

We are currently working on an effective wishlist system for those who are keen on hunting down their dream bag. At this time, please email us at info@luxedujour.ca if you are looking for a specific item. 

Over the years, we have built a clientele base that knows very well that good deals don't last. Our motto is "Buy now, Think later!". We also take the time to do live videos of sneak peeks on Instagram stories so make sure you follow us on @luxedujour and watch our instastories.

Once your item is on hold or sold, we pay you normally within 1-2 days through Paypal. We ask that all our clients set up Paypal prior to selling with us for prompt payments.

We accept items from the brands mentioned in our consignment page as long as they are in excellent condition. Feel free to submit your item for an assessment. 

You must keep your item with us for a minimum period of 90 days to sell.

There is a $150 early withdrawal fee if you want your item back before the 90-day period.

If it does not sell after the 3 months you are eligible to take it back or leave it with us until sold.

Under $500 ($100 fee)

$500-2500 (19%)

$2501-$5000 (17%)

$5001-$10000 (15%)

Over $10001 (12%)

No, our payment plans do not affect our consignors at all. Our company bank rolls every transaction so once your item is reserved with a deposit we pay you in full for your item so you do not need to wait.

Yes, you can consign from anywhere in the world, however you are responsible to pay any duties and custom fees that may apply.

Please also keep in mind that our quotes are in Canadian dollar and we pay out in the same currency.

You can consign from anywhere you are. Just fill out the consignment form and if you agree to the quote we will provide you with our shipping address.

Absolutely! And we'd love for you to like our page.

Yes we do. You can follow us @luxedujour

You can join our private member group to be the first to know about our latest offers, giveaways, new arrivals etc.

Our highly-skilled team repairs the following brands: Chanel, Louis Vuitton, Hermès, Givenchy, Gucci, Céline, Prada, YSL and Balenciaga.

Our pricing is determined on a bag-by-bag basis, based on the complexity of the color, the size of wear and duration of time it may take to complete.

Absolutely! We recommend that you send us a few photos of your item and a description of the areas needing repair using this form so we can provide an initial assessment and price range for the repairs needed. 

The turnaround time for a repair can vary depending on what repairs are being done. On average, repairs take 3 to 5 business days after we receive the item.

Our spa service is adapted to each unique bag and includes the restoration required to repair the area.

The spa service does not make your bag indestructible, after so until you scuff, scratch or stain your bag again. The finishes applied will age similarly to how the leather did originally. You can extend the life of your handbag with careful carrying and proper storage.

We handle all repairs with care and ensure a quality job is done each and every time. Our company does not guarantee results as every result may vary.

Every item in our possession is insured from theft.

We can dye your handbag to a different color however we do not recommend it at all because it will alter the authenticity of your item and will be high maintenance after. In addition, if you were to scuff the exterior the original color underneath would come through. 

Please do contact the brand’s customer service team directly to see if third party repairs will void the warranty, because in most cases it does.

Our specialists will examine you bag prior to restoring it and will contact you if they feel the need to adjust the treatment required.

Unfortunately, Luxe Bag Spa cannot appraise handbags for sale, however our sister company Luxe Du Jour can provide you with a quote before or after spa if you’d like to list it for sale, and since we work in the same facility we can easily transfer the bag to them.

If you do not live local, you can ship your item using Canada Post. (Address will be provided if you’d like to move forward with your quote)

Yes, we accept work from all over the world, however you are responsible for any incoming custom duty fees if you are not within Canada.

You only pay when the work has been completed. Once we receive the payment, we will ship your item back to you, or, if you'd like to, arrange for you to pick it up.

Yes, we do have our own product line which we will be expanding soon. You can shop our Luxe Bag Spa products here. 

We do not authenticate bags sent to us for spa servicing. If you were to sell your bag through our sister company Luxe Du Jour, then it would go through an authentication process.

We are using PayBright, which is a payment plan solution enabling you to pay for your purchases through bite-sized monthly payments.

1. Head over to PayBright.com and complete the 'Prequalify' form to see how much of a spending limit you may be eligible to receive OR alternatively, you may skip this step and start shopping on LuxeDuJour.ca. Once you're finished, select 'PayBright' at the payment step of checkout. You will then be redirected to complete the pre-qualification application to determine the spending amount you are eligible to receive.
   
   
2. Select the desired duration of your payment plan from 3 to 36 months. 
   
   
3. Complete your checkout.
   
   
4. Enjoy your item! We ship your item to you within 1-5 business days of your order confirmation.
   
   
5. Your monthly installment payments will automatically be deducted from your bank account or credit card until your balance is paid off.

If you choose to purchase though our website using PayBright, you will receive your item right after completing the order, and you will pay for the item through a custom monthly installment plan.

If you choose to purchase through our Instagram @LuxeDuJour, we offer 2 different payment plans:

1. Split Payment: You must pay 50% down immediately for your item to be reserved and the remainder is due within 30 days.

2. Layaway Plan: (only eligible for items over $2000) You must pay a 30% deposit for the item in order for it to be reserved, then you will have 2 months to pay off the remainder in any increments of your choice and at anytime. You will need to inform us when you make a payment towards your layaway plan so we can confirm payment and send you an updated invoice. No amount will be held on your credit card and you will receive your items after the last installment is made.
There is a $150 late fee per week if you do not pay off your layaway item on time. After one week your item will be relisted and your deposit will be forfeited. 

Interest rates for our PayBright 'Buy Now, Pay Later' payment plan vary based on each individual order amount. Rates start at 0% and go upwards. The interest rate is applied and calculated to each payment plan prior to completing the order.

For our Instagram Layaway program, there is no interest. 

Yes! You can complete the pre-qualification from on PayBright.com before you shop with us if you'd like to.

To do so, head over to PayBright.com and click 'Prequalify now' on the top right hand corner and fill in your details. Once you're done, PayBright will ask you which merchant you are looking to shop with. Enter 'Luxe Du Jour' into the field, and it will provide you with a link to redirect to our site to start shopping.

Our 'Buy Now, Pay Later' program allows our clients to select their payment plan to be anywhere from 3 to 36 months.