Luxe du Jour FAQs

Luxe Bag Rental is a platform where renters can rent authentic designer bags and accessories or lenders can lend out their authentic designer bags and accessories and make money every month as it gets rented out. We are like the 'AIRBNB' of designer luxury!

Yes! Authenticity is of utmost importance to Luxe Bag Rental. We guarantee 100% authenticity of our collections as every item undergoes a rigorous authentication process by our experts who ensure that only 100% authentic items are offered to our customers.We gaurantee every item we rent out is 100% authentic or your money back. We also expect the same authentic item with the exact serial/date code matching is returned.

We have 2 head offices in Calgary AB Canada and Irvine CA USA which are the only 2 countries Bag rental is available in.

No unfortunately Luxe Bag Rental is only available within Canada (except Quebec) and the US at this time. As we expand and open more head offices then this may change in the future!

No unfortunately Luxe Bag Rental is only available in Canada and the US. As we expand and open more head offices this may change in the future!

Most of our rental items are pre-owned in excellent condition unless stated otherwise. There may be a small selection of brand new items available for rent!

Yes you can! You can pickup at one of our head offices during business hours Monday - Friday 9:00am - 5:00pm:

Luxe Du Jour

605 5 ave SW #1010

Calgary AB T2P3H5

Canada

or

Luxe Du Jour

18575 Jamboree Rd #360

Irvine CA 92612

USA

Yes! Luxe Bag Rental is an owned subsidiary of Luxe Du Jour and operates out of the same head office as Luxe Du Jour.

Due to certain rules and jurisdiction of Quebec we are unable to offer rental services or approve any account if you live in that province.

Your account could not have been approved for the following reasons:

• Poor or no banking relationship with the bank you verified the account with
• Incomplete bank submission or identity verification

You can re-verify with a bank that you have a stronger relationship or trying again to ensure the full verification submission was completed.

Every renter will need to verify their identity and banking due to the high valued items we are renting out. This helps us mitigate theft and other related risks.

If you have a strong relationship or history with Luxe Du Jour you may not need to go through the bank verification process. This option is eligible upon request or invite only by management.

No, there is no credit check and your credit score will not be pulled to verify your account.

VIP renter status is invite only based on a good rental history or a strong relationship with Luxe Du Jour. This will give you access to all the ultra high end handbags, accessories and watches such as Hermes, Limited edition Chanel, Cartier, Van Cleef & Arpels, Rolex. VIP renters are also eligible to rent more than 1 item at a time.

Yes! Sometimes there will be promotions and sales but for limited time only so make sure you subscribe to our newsletter and turn on notifications if you have our app downloaded to be notified of any promotions, sales or events!

The Luxe Du Jour membership gives you higher lender payouts! Instead of 50% payout you will receive 60%!

(Ex. If you lend out a Chanel item at $1000 you will get $600 instead of $500

There are other perks of the membership that make it worth it!

It can take up anywhere from 1-2 business days to have your account reviewed.

No, the 2 step verification process is only required once at sign up. Once you have gotten your account approved you will not need to go through this step again.

This is a secondary security measure not only to verify your identity and is similar to giving your credit card to a car rental or hotel to keep on file. This will ensure our handbag is safely returned or compensated for if damaged or not returned.

No, we do not place security holds on your account or credit card.

You will have the option of;

3 days (Local pickup)

15 days

30 days

You can only rent 1 item at a time. VIP clients may have the option to rent multiple items at a time.

VIP renter status is invite only for clients with a good rental history or a strong relationship with Luxe Du Jour.

Your rental period starts once the item is delivered!

1. You will package up the item back in its original packaging that it was shipped to you in
2. A prepaid label will be provided to you so that you can attach to the exterior of the box (Make sure to remove the old label)
3. Drop off the item at the corresponding post office of that label and make sure the post office scans it
4. Action the rental return on your account under MY LUXE and take photo of the box at your post office and confirm it's been shipped
5. Our team will be notified that this item is on it's way back by you actioning the return
6. You will receive notification as soon as it's successfully returned and then you will be able to rent again!

Please note: You will not be able to rent another item until your item has been confirmed successfully returned in good standing.

Depending on how long you chose to rent the item for you can check this status under 'MY LUXE' and once the item has been delivered the rental term starts. You are responsible to ensure the return item is scanned at the post office no later than the due date to avoid a late fee of $50 a day.

You will need to action this through 'MY LUXE' requesting an extension which there is a $50 late fee per day. If we do not receive action or notification of this late item your account may be deleted and escalated to litigation.

Yes, you can request an extension of the rental item through 'MY LUXE' and if approved for extension you will need to pay for the new rental period.

All our items are insured through our company. However, when returning an item it is your responsibility to ensure the parcel was scanned. If it is not scanned then this is not insured and you will be fully liable for the item.

Unfortunately, all rentals are final and cannot be refunded or switched.

No, the length of time is already set so please choose your time frame accordingly.

No, our items can only be used by the renter.

No, just remember to check all pockets to ensure all your personal belongings are removed return it in the same condition as it was received. If you damage an item, please do not clean, paint or try to fix damages as it might do more harm to the bag.

If the bag is returned in a non re-rentable or sellable condition to our company standards and not easily repairable you are responsible for paying the full retail/market price (MSRP) indicated on the listing as per the terms and conditions agreement you signed. Major damage would be: stains, tears, rips, broken parts, gash, any visible wear bigger than the size of a dime.

Minor wear and tear like tiny scuffs or rub wear or scratches on hardware is normal and you will not be charged for any minor wear and tear smaller than a dime size. If the damage is larger please contact our customer care.

No, minor wear and tear is understandable like hairline scratches and small corner scuffs but if the wear is larger than a dime size and requires Luxe Bag Spa to restore it then this charge may be applied ranging from $100-$300.

Yes if the item is cross listed for sale on Luxe Du Jour! You will be able to see if the item is also available for sale and the selling price. If you would like to keep the bag you can pay for the item and the items inclusions (Box, dustbag, card etc) if applicable will be shipped to you afterwards.

It is mandatory to create an account and verify your identity to access any feature on our site. This is to protect the assets of the company and to follow KYC guidelines.

In the rare event of your item being lost or stolen. You will be compensated the full MSRP of the item and the value will be assessed by the product specialists at Luxe Du Jour. We do not recommend lending out any sentimental or ultra rare items incase of this happening.

We have a two-step secured verification process that screens anyone who might not be a legitimate person with verifiable funds. Our software can detect possible scammers or anyone who might be misleading or trying to commit fraud.

Every lender gets paid out at the end of every month when their bag gets rented out for the full cycle. You can check the status of your item under 'MY LUXE' and will be notified when your item gets rented out if you have our app downloaded.

You just don't get paid until it's rented out. You can also cross list the item on Luxe Du Jour for sale while available for rental.

Your item is required to stay with Luxe Bag Rental for at least 90 days to be lent out. You can also transfer it to Luxe Du Jour at anytime but if you'd like to retrieve your item before the 90 days then there is an early withdrawal fee of $250.

You can request your item returned to you if it's passed its 90 day duration and as long as your item is not currently rented out we can return it to you. If you would like to retrieve your item before the 90 day period there will be an early withdrawal fee of $250.

You can lend out as many items as you'd like! Some items are more popular than others so you will have a better chance of seeing your items rented out if you test a few out.

Popularity can vary from season to season! We recommend you testing your item on our explore page to gauge how many people would buy or rent our your item to make a more educated decision. You can also see our 'WANTED' section which gets updated regularly for in demand items our clients are looking for.

In the event your item is returned with major damage, our bag spa will restore your bag for you or you would be compensated for the damages. Please note that you are lending your bag out so you should expect minor wear when it gets rented out. We do not recommend lending items that are in brand new or like new condition.