Luxe du Jour FAQs

We have 2 corporate head offices located in Calgary AB and Irvine CA. Every item will state which location it's shipping out of and if you are local you have the option to pickup

This fee is an 8.5% surcharge to securely checkout on our website. This covers our merchant fees to ensure that your shopping experience is as seamless as possible! This amount also includes a 5% tax fee. 

Yes, We charge 5% tax on all items regardless of where you live.

You can visit us at one of our head offices if you are local. Alternatively, if you are not local you can request a virtual viewing or videos with one of our sales representatives at that location!

We receive our items from consignors just like you! If you have designer handbags or accessories you'd like to sell then we'd love to help as we offer both consignment and instant buyout.

Some of our items are brand new but unless stated a majority of our items are pre-owned.

No, our prices are non negotiable as they need to be approved by the consignors for any reduction. We strive to have the best competitive pricing so our clients can know they are getting a great price.

Our live shopping events are hosted every Tuesday and Thursday on WhatNot! You can find us here on WhatNot: https://www.whatnot.com/user/luxedujour

We accept Email transfer, Zelle, PayPal, bank wire and all major credit cards.

We use Canada post, United States postal service or DHL depending where you live and yes all our parcels are insured through our company!

All sales are final. We have a strict refund policy unless the item is deemed non authentic which you can refer to our authenticity guarantee HERE. However, if you feel your item had a major undisclosed discrepancy please contact our customer care line 1-833-SHOPLUX and we'd be happy to help you resolve the issue!

Yes! Submit a wishlist form and a sales representative will reach out to you when we have sourced that item within your budget. Alternatively, you can explore items showcased on our explore page from other potential consignors and sellers to possibly get that item in and you will be notified!

Luxe Du Jour covers duties in any of the countries our head office operates out of so if you live in Canada or the US then there will be no duties and if you do happen to receive duties then just submit that receipt to info@ldj.com for reimbursement!

We do not have a retail store front for browsing but you can visit one of our head offices if you'd like to view an item(s) in person.

Yes! We have a loyalty program / points system when you create an account with us. As you shop and spend throughout the app you will be able to see your points bar increase and unlock new and better perks under 'MY PROFILE'. You can also sign up for our luxe membership if you find yourself consigning or lending more as you get discounted consignment rates and higher lender payouts.

Our highly-trained in-house team of experts specializes in authenticating designer pieces and we have partnered with other third party authenticators to ensure every item we sell is 100% authentic.

We offer a life time guarantee of authenticity on all our items which means if your item was ever deemed non authentic by a reputable authenticator with proof then Luxe Du Jour will provide you with a prepaid return label and issue a full refund.

Our processing time is 2 business days and shipping time frame can vary from 2-7 business days within Canada and US.

International shipping can vary from 5-10 business days.

You can cancel an order within 12 hours as long as it has not been processed yet for shipment. Please note there is a 3% restocking fee if the payment has already been completed.

Yes, you can back out at any time, however you will lose your deposit. Deposits are non-refundable because once you leave a deposit committing to the purchase because we pay our consignors immediately for their item.

Layaway is an in house financing option where you can put a 30-50% deposit down to reserve the item and choose up to 12 months to pay it off (The first 2 months are free). The item does NOT ship until the full balance is paid. There is no credit check or shopping limit with our Layaway program.

Layaway deposit is non-refundable and non-transferrable. Once you have placed a deposit on the item that item is reserved for you and no one else can purchase it.

If you default on your layaway plan your deposit is forfeited and the item is re-listed for sale. Please choose the appropriate layaway time frame as the layaway plans cannot be extended afterwards.

A late fee of $150 per week is applied up to a maximum of 2 weeks if you choose to pay it off past the due date before the item gets re-listed for sale and deposit is forfeited.

Pending means a client is already trying to purchase the item but their payment still needs to be verified and is currently pending confirmation. Pending status can last anywhere from 1 hour to 3 days until it goes into confirmed sold status or available status.

To be notified if a pending item goes back on sale hit the heart button on the top right of the item to be notified when it's available.

Yes! You can get in touch with any of our sales representatives or customer service for additional assistance.

The processing fee at checkout is to cover the following secured methods of payment:

3.5% for PayPal or Credit Card

5% for Affirm or Splitit

There is NO processing fee for Layaway which is paying via Interac Email Transfer, Zelle, ACH or Bank Transfer. If you'd like to avoid the processing fee you can choose for the layaway option and pay the full amount or just the deposit.

Yes! You can sign up for our Luxe Membership to get discounted consignment rates. The membership is worth it if you consign or sell often or consign high valued items.

Most of our items typically sell within 1 month if it is in excellent condition but we do not guarantee a sell date. Some items can even sell within 1 day or 1 week of being posted! However, you can opt for the buyout option if you'd like to receive instant funds for you item.

We offer multiple methods of payment for payouts as a convenience to our clients! Our defaulted method of payout is Stripe and PayPal but you can also request Email transfer, Zelle, or ACH. This method needs to be set up under your profile and there may be a delay for Email transfer and Zelle due to its daily limit. Payouts are done every Friday.

Under $500 ($100 fee)

$500-2500 (20%)

$2501-$5000 (18%)

$5001-$10000 (16%)

Over $10001 (14%)

Yes, however the buyout quote may change and be lowered.

Quotes are good for 30 days if your item is received after the 30 days then the quote may be subject to change.

No not at all! Our layaway and payment plans do not affect our consignors at all. Luxe Du Jour bank rolls every transaction so once your item is reserved with deposit you will be paid in full the following Friday.

Yes! You can consign from anywhere in the world, however you will be responsible to pay any duties or custom fees that may apply getting your item into our country.

No, at this time we do not accept or sell clothing. This may change down the road as Luxe Du Jour expands.

Chanel, Louis Vuitton, Dior, Hermès, Céline, Givenchy, Prada, Gucci, Saint Laurent, Fendi, Cartier, Van Cleef & Arpels, Chloé, Balenciaga, Valentino, Manolo Blahnik, Goyard, Loewe, Bottega Veneta, Rolex, Patek Philippe, Hublot, Audemars Piguet and Richard Mille.

Layaway does not affect our consignors! Once we receive a deposit from the client then it is considered sold and you will see earnings added to your account for the full amount minus the commission.

Quotes are valid for 30 days and after the 30 days the quote can fluctuate higher or lower due to the following factors:

1. Current inventory supply
2. Current market and fashion trends
3. Demand and supply

Luxe Du Jour only accepts brands that we specialize in authenticating which are currently; Hermes, Chanel, Louis Vuitton, Dior, Rolex, Fendi, Gucci, Fendi, Givenchy, Goyard, Cartier, Chloe, Van Cleef & Arpels, Balenciaga, Loewe, Bottega Veneta, Celine, Valentino, Saint Laurent and Manolo Blanik.

We do not specialize in authenticating every brand and by ensuring we specialize in only certain brands allows us to confidently offer a life time guarantee of authenticity on every item we sell.

Reasons an item may not have received a quote:

• Brand not accepted
• Style currently not accepted due to market trends and low demand
• Missing important inclusions
• Condition below accepted grade of 8/10
• Overstocked inventory
• Altered beyond acceptable grade

Reasons an item may be returned to the consignor:

• Condition not properly disclosed (major wear and tear, altered, re-dyed etc)
• Aftermarket parts
• Counterfeit
• Item does not match original submission form

Luxe Du Jour currently doesn't accept any Chanel with series starting in 177 and 176 due to ongoing public issues and a majority of authenticators not being able to authenticate and support this specific batch of Chanel production from the year 2012 - 2013.

Yes we do! You can visit our Facebook page HERE

Yes we do!

You can follow Luxe Du Jour HERE

You can follow Luxe Bag Rental HERE

You can follow Luxe Bag Spa HERE

You can follow Luxe Du Jour Mens HERE

Yes we do! You can follow us on Tiktok HERE

Yes we do! You can follow us HERE

Yes we do! You can follow us HERE

There are multiple ways to contact our customer care line:

Call/Text 1-833-SHOPLUXE (746-7589)

Web/App Support Chat

Email: info@ldj.com

Direct Message us on Instagram @Luxedujour

Subscribe to our newsletter to stay in the know of upcoming promotions, secret deals and exciting events! If you have our app downloaded turn on notifications to be notified in advance of promotions, secret deals and exciting events.

If our customer care team cannot resolve your issue then customer service will escalate the issue to management. There is no direct line to management at this time but you can request to speak to management by providing your full name and a contact number for management to reach out to you.